If for any reason you are not satisfied with your merchandise purchase, you may exchange it within 1 month of purchase, excluding shipping charges. No cash or credit card refunds are made.

Your original receipt must accompany your exchange to insure proper application of the credit. All exchanges must be in original re-sellable condition including original packaging. No exchanges are permitted on Gift Certificates, sale or special-ordered yarns or yarns that were part of a kit.

A written notice must be sent via email to pradodelana@gmail.com before an exchange will be accepted.

Please send your returns in a securely wrapped package, insured, to us at:

Prado de Lana Yarn and Wool Shoppe

PO Box 485

Stockbridge, MA 01262

We do not accept C.O.D.s.